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Medical Associates Cloverdale Road

Primary Care • Florence, AL

★★★★☆3.8/510 reviews across 1 platforms

Ratings by platform

  • Centers for Medicare & Medicaid Services (CMS): 75.0 out of 100 (MIPS quality score) (10 providers scored (CMS data))
  • BestProsInTown: Not specified numerically, but generally positive sentiment (17 reviews listed)

What patients say

Patients praise

  • Compassionate and caring doctors and nurse practitioners
  • Friendly, helpful, and professional staff
  • Clean and convenient facilities
  • Efficient check-in processes using apps
  • Thorough medical evaluations

Common complaints

  • Difficult to schedule appointments
  • Rushed appointments
  • Long wait times
  • Perceived lack of explanation of conditions
  • Unfriendly staff interactions reported by some patients

In patients' words

"Dr Olson and Tiffany have been great they really care about their patients. The rest of the staff is also super nice and helpful."

— LocalityBiz patient review

"Difficult to schedule appointment · Didn't explain conditions well · Staff wasn't friendly · Appointment was rushed · Long wait times."

— Healthgrades review of a provider at the location

"I’m giving a five star rating to Suzanne and Kibby! Kibby took my vitals and easy to talk with and cheerful. She immediately puts you at ease. Suzanne was the nurse practitioner... walked in with a smile, good listener, quick to diagnose and offer remedies."

— LocalityBiz patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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