Muscle Shoals | Clearview Cancer Institute in Alabama
Oncology • Florence, AL
Ratings by platform
- Birdeye: 3.9/5 stars (68 reviews (aggregate for broad organization))
- LocalityBiz (Muscle Shoals specific): Mostly 5-star ratings in sample reviews (Multiple individual ratings recorded)
What patients say
Patients praise
- Compassionate and kind nursing and clinical staff
- Professional and knowledgeable medical care
- Efficiency and well-organized processes for many patients
- Appreciation for ease of navigation and facilities housing multiple services in one location
- Strong positive rapport with specific physicians and nurse practitioners
Common complaints
- Perceived lack of compassion or personal care in some interactions
- Reports of feeling like a number in an efficient, factory-like system
- Occasional complaints regarding administrative or communication issues (e.g., waiting times, unhelpful front desk, unsolicited emails)
- Mixed reviews contingent on specific physician changes or individual staff interactions
In patients' words
"The care and empathy and sympathy given to each and every patient is amazing. From the front desk to doctors to scheduling to the lab people! Everyone fits in their own way and treats every patient with respect!"
— Patient review, LocalityBiz"I understand how many amazing doctors are here and the miracles they are working. However, from the moment I walked in it felt like an airport. Go here and stamp your ticket. Then go here and take a seat. Wait for your number to be called. No real personal care or meaningful interaction."
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