Internal Medicine | Florence & Muscle Shoals, AL Internists
Internal Medicine • Florence, AL
Ratings by platform
- Birdeye: 4.4/5 (45 reviews)
- US News Health: 3/5 - 5/5 (varies by provider) (Various (e.g., 73, 22, 17))
- Vitals: 3.8/5 - 5.0/5 (varies by provider) (Varies (e.g., 1, 4, 12))
- Healthgrades: Varies by doctor (Varies by doctor)
- Doctor.com: 5.0/5 (223 reviews)
What patients say
Patients praise
- Compassionate, attentive, and knowledgeable care
- Effective treatment and positive health outcomes
- Doctors who listen well and explain conditions thoroughly
- Welcoming and professional clinical staff at some practices
- Convenient scheduling for some offices
Common complaints
- Unprofessional or rude office staff
- Long wait times and scheduling issues
- Poor communication regarding appointments, test results, or referrals
- Perceived lack of care, rushed visits, or dismissive attitudes
- Concerns about office privacy and environment
In patients' words
"My 1st time, Dr Naidu and Staff were so kind and professional, I was so at ease, I would recommend Dr Naidu and staff to anyone"
— Birdeye"His front desk person was talking on two phones at once, one on speaker so everyone in office heard private medical conversation without the patient’s knowledge. Doctor isn’t helpful at all."
— Healthgrades"The staff can be so rude and don't greet you in a friendly way. ... Dr. Bachofer, out of the times I've visited him, he doesn't know what he's doing"
— Healthgrades"The front desk people are usually always rude, they never answer the phone it always goes to voice mail so they have to call you back."
— Vitals"Dr. Santiago is an awesome doctor. Very friendly and attentive. Actually listens to you."
— VitalsMore clinics in Florence
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