Urgent Care and Express Clinic Services - SSM Health
Urgent Care • Fitchburg, WI
Ratings by platform
- UrgentCareMap (for Madison locations): 2.8/5 (110 reviews)
- Sitejabber: 1.1/5 (18 reviews)
What patients say
Patients praise
- Professional and thorough care in some instances
- Convenient access to care and friendly staff noted by some patients
- Efficient service for minor medical needs reported by satisfied patients
Common complaints
- Concerns regarding billing practices, including reclassification of urgent care visits to office visits
- Long wait times and inefficient scheduling, with some reports of empty clinics despite appointment-only policies
- Frustration with perceived lack of thorough diagnosis or dismissiveness by providers (e.g., dismissing persistent symptoms as viral)
- Dissatisfaction with communication and perceived lack of empathy from some staff members
In patients' words
"They will lie to your face when you ask the front desk if it’s urgent care, then will attempt to steal hundreds of dollars from you claiming it’s an “office visit”."
— Patient review for SSM Health Urgent Care"Every experience has been wonderful and the staff here is amazing! They care about you. Usually there's not a long wait to be seen(if at all)."
— Patient review for SSM Health Express ClinicMore clinics in Fitchburg
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