Family Care Health Centers: Accessible, Affordable Health Care
Family Medicine • Ferguson, MO
Ratings by platform
- Trustburn: 2.9 out of 5 stars (based on 70 reviews) (70 reviews)
- Yelp: Not explicitly aggregated, but includes mixed individual feedback (16 reviews)
What patients say
Patients praise
- Availability of on-site laboratory services
- Compassionate and helpful staff in certain departments
- Positive impact of Community Health Workers on addressing social determinants of health
- Some patients report exceeding expectations and high levels of trust
- Appreciation for specific doctors by some patients
Common complaints
- Poor communication between doctors and patients
- Difficulty scheduling or rescheduling appointments
- Issues with prescription processing and pharmacy coordination
- Front desk or administrative staff conduct and responsiveness
- Lack of urgency or follow-up regarding patient medical concerns
In patients' words
"You exceeded my expectations. I truly can't think of anything I'd change. I trust if something comes up, you will be available. Thank you!"
— FCHC patient post-visit survey quote via LinkedIn"It's either great or it's horrible. Either the communication to the doctor is really bad or vice versa. Something needs to change."
— LocalityBiz review"Community Health Workers are so helpful! It feels really helpless to have a patient share a way in which they can’t be healthy because of a SDOH... it’s such a gift to be able to ask a CHW to reach out to them to support the patient as a whole person."
— Registered Nurse at FCHC in internal reportMore clinics in Ferguson
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