Imaging Locations - Jefferson Radiology
Radiology • Farmington, CT
Ratings by platform
- Apple Maps/Yelp: 1.6/5 stars (48 reviews)
- Aggregated review data: 3.0/5 average rating (76 reviewers)
What patients say
Patients praise
- Clean and professional office environment
- Helpful and knowledgeable technical staff during procedures
- Positive experiences for some patients regarding patient care and comfort during scans
Common complaints
- Significant delays in receiving test results and reports
- Difficulties communicating with staff and excessive hold times on the phone
- Billing and insurance claim processing issues
- Occasional reports of rude staff behavior
- Incomplete or inaccurate medical records/reports provided to patients
In patients' words
"I had a CT scan performed at Jefferson Radiology 1 month ago and still have not received my results... I have spent hours on the phone (due to excessive hold times)... I was repeatedly told the report would be expedited."
— Better Business Bureau Complaint"While the MRI procedure itself went smoothly and the staff was helpful, the delay in receiving my results has been unacceptable."
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