PMA Health - Falls Church & Arlington, VA Multi-Specialty ...
Primary Care • Falls Church, VA
Ratings by platform
- Birdeye/Google: 4.7/5 stars (207 reviews) for Immediate Care location (207 reviews)
- Yelp: Approximately 3.0-3.1/5 stars (~72-78 reviews)
- Washington Consumers' Checkbook: Generally favorable (high percentage of 'very good' or 'excellent' ratings) (12 reviews (Arlington) / 31 reviews (Falls Church))
What patients say
Patients praise
- Highly competent and knowledgeable medical staff and doctors
- Compassionate, professional, and friendly care providers and office staff
- Efficient and clean facilities
- Convenience of having integrated immediate care and multi-specialty services
- Prompt service in urgent care settings
Common complaints
- Billing issues, including unexpected charges and billing for services not provided
- Difficulty accessing the patient portal and technical issues
- Long wait times for appointments and difficulty reaching staff/doctors by phone
- Perception of minimal or insufficient annual exams
In patients' words
"Dr Richter is extremely knowledgeable in his field. He took time to explain my condition and the steps to follow. I did not feel rushed..."
— Birdeye/Google Review"Overbilling seems to be a common complaint... I came in for an annual physical... Then today I get $120 bill... I just simply cannot trust the practice."
— LocalityBiz Review"I have been with Dr. Luk for 10 years. This physician goes beyond what is expected in terms of attention, response and medical competence."
— Apple Maps/Yelp ReviewMore clinics in Falls Church
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