Health and Human Services
Infectious Disease Clinics • Fall River, MA
What patients say
Patients praise
- Some individual caregivers receive praise for empathy and personal commitment
- Specific staff members occasionally highlighted for their positive impact on patient experience
Common complaints
- Severe facility sanitation issues, including pest infestations (roaches/mice) at nursing home facilities
- Persistent understaffing, leading to long wait times and inadequate care
- Reports of unprofessional, rude, or insensitive staff behavior towards patients and families
- Poor communication between staff and family members regarding patient status
- Concerns regarding medication management and infection control
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