Southcoast Health Orthopedic, Plastic and Reconstructive Surgery
Orthopedics • Fall River, MA
Ratings by platform
- Southcoast Health (internal/verified patient portal): 4.9 out of 5 stars (218-274 reviews (aggregated location data))
- Birdeye (Orthopedics specific): 1.8 out of 5 stars (5 reviews)
- Birdeye (Plastic Surgery of Southern New England/Dr. Russell Babbitt): 4.9 out of 5 stars (151 reviews)
- Satisfied Patient (Plastic Surgery of Southern New England): 4.7 out of 5 stars (139 reviews)
What patients say
Patients praise
- High patient satisfaction regarding surgical outcomes and clinical expertise
- Many providers described as attentive, thorough, and compassionate listeners
- Positive feedback on the professionalism and kindness of specific PAs and surgeons
- Patients appreciate clear communication and detailed explanation of treatment plans
Common complaints
- Reports of rude or unprofessional behavior by some office staff and individual providers
- Complaints regarding long wait times and potential delays in being seen
- Concerns about diagnostic accuracy in specific cases
In patients' words
"Dr. Manoli was understanding... He took the time to answer every question and never once talked down to me. He kept me informed every step of the way—before, during, and after surgery—so I always knew what to expect."
— Southcoast Health patient testimonial"Absolutely awful. Worst treatment. Extremely rude. Must be a God awful place to work because most of the office staff is rude."
— Birdeye user review (Orthopedics)"His bedside manner and approach is what first drawn me in... He answered all of my questions thoughtfully and put my mind at ease as I was very nervous about having surgery."
— Birdeye user review (Plastic Surgery)"The receptionists were nice, but I waited and waited to be seen until I would be late for work and had to leave without being seen. Please take your patients time seriously."
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