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Urgent Care • Fairhaven, MA

What patients say

Patients praise

  • Staff described as caring, compassionate, and friendly
  • Efficiency in appointment scheduling and short waiting times in certain clinics
  • Positive outcomes in rehabilitation services
  • Helpful and accommodating front-office staff

Common complaints

  • Reports of neglect and delayed assistance
  • Staffing shortages leading to service issues
  • Concerns regarding administrative responsiveness and inconsistency
  • Issues with lost personal property

In patients' words

"This place is a nightmare... The staff were not just unfriendly but outright disrespectful. When she called for help, it often took over 30+ minutes for anyone to respond."

— AssistedLivingScout.com

"After staying at another facility, I thought they were all alike, but the Royal is different, from the care to the rehab, and it’s more than you can imagine… The staff treats me like I am special."

— Royal Health Group website

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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