Hartford HealthCare Medical Group
Primary Care • Fairfield, CT
Ratings by platform
- Birdeye: 2.0/5 (8 reviews)
- Yelp (General Hartford HealthCare Medical Group): 1.7/5 (159 reviews)
What patients say
Patients praise
- Individual physicians often receive high ratings for being kind, attentive, and knowledgeable
- Some patients report feeling comfortable and heard during appointments
- Occasional reports of professional and friendly office staff
Common complaints
- Difficulty reaching staff or receiving return calls
- Frustration with automated phone systems (specifically 'Emma')
- Billing and payment arrangement discrepancies
- Reduced office hours compared to previous independent operations
- Concerns about staff responsiveness and professional conduct
In patients' words
"Ever since Hartford Healthcare acquired... it has been a steady downhill decline. First the open hours were drastically reduced... Now I am trying to call their office... and I get “Emma”, their AI receptionist who transfers me to every where except [the correct office]."
— Birdeye review of Primary Care Physicians of Fairfield"Communication is severely lacking. On multiple occasions, it has taken five to seven days to received a return call... patient concerns simply don't seem to be a priority."
— Yelp review of Hartford HealthCare Medical Group"My first introductory appointment with this doctor was five stars. I felt at ease with him and able to tell him why I was changing providers and what I hoped to gain by his medical expertise and time."
— Healthgrades review of a provider at Fairfield locationMore clinics in Fairfield
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