Primary Care Excelsior Springs Clinic - Liberty Hospital
Rheumatology • Excelsior Springs, MO
Ratings by platform
- Birdeye/Google: 3.9/5 stars (19 reviews)
- WebMD (specifically for Dr. Kyle Mueller): 5.0/5 stars (24 reviews)
- Facebook/BusinessYab aggregate: 4.8/5 stars (Not explicitly stated (referenced as an aggregated score))
What patients say
Patients praise
- High praise for individual physicians and nurse practitioners who are described as thorough, kind, and attentive listeners
- Appreciation for the holistic and collaborative approach to patient care
- Positive experiences with staff making patients feel at ease during visits
- Efficiency of receiving care and lab services in one location
Common complaints
- Difficulties with administrative tasks such as scheduling appointments and returning calls
- Dissatisfaction with office staff interactions and perceived lack of professionalism
- Concerns regarding appointment availability and the frequency of provider rotations
- Frustration with billing processes for missed appointments
In patients' words
"Doctor Phillips is a great listener and takes time to hear my issues. He is also very collaborative in come up with solutions. Office staff is awesome as well."
— Patient review on LocalityBiz"Doctor is never there! Always nurse practitioners and miss every time... Their hours suck and... Bedside manner is horrible!!!"
— Patient review on Birdeye"Front desk staff when you do speak to them are rude and act as if it is a huge problem to do absolutely anything!! Not impressed!!"
— Patient review on HealthgradesMore clinics in Excelsior Springs
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