Family Medicine and Primary Care Doctors - Oregon Medical Group
Primary Care • Eugene, OR
Ratings by platform
- Birdeye (Chase Gardens North location): 2.3/5 (44)
- Birdeye (Crescent Medical Clinic location): 2.2/5 (17)
What patients say
Patients praise
- Some patients express appreciation for individual physicians despite organizational frustrations
Common complaints
- Significant issues with billing department causing stress
- Difficulty accessing primary care due to physician turnover and patient discharges
- Negative experiences with administrative staff and phone communication responsiveness
- Concerns regarding abrupt discontinuation of prescribed medications without adequate transition plans
- Frustration over lack of timely follow-up after appointments or calls
- Perceived impersonal management following Optum acquisition
In patients' words
"I love the physicians at this location. BUT The billing department has been the cause of mental and emotional stress for nine years."
— Better Business Bureau patient review"Dropped me as a patient just because I had not been in for an appointment for 3 years. ... Staff were always nice but the corporate asshats that made this decision ... should be fired."
— Birdeye patient review"At Oregon Medical Group, ... patients who spoke with Lookout Eugene-Springfield said, people were being abruptly cut off from medication, rather than guided through gradual tapering..."
— Lookout Eugene-Springfield reportMore clinics in Eugene
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