LifeStance Health
Mental Health • Eugene, OR
Ratings by platform
- LifeStance Official Site: 4.9/5 (36 reviews)
- Birdeye aggregate (141 reviews)
What patients say
Patients praise
- Compassionate and caring individual therapists/providers
- Effective navigation of treatment plans and mental health support
- Helpful onboarding and booking experiences for some patients
- Some staff described as courteous and listening well
Common complaints
- Administrative and scheduling difficulties
- Frustrating billing and insurance practices
- Concerns regarding communication with out-of-state call centers
- Reports of inadequate, inaccurate, or incomplete provider notes
- Difficulty getting complaints addressed or taken seriously
In patients' words
"I’m sure the individual therapists are kind people doing their best, but the private equity firm running this show is a nightmare, steer clear! ... The scheduling and billing is conveniently a large out-of-state call center somewhere and they don’t seem to communicate with the actual therapists doing the work."
— LocalityBiz patient review"Lifestance Health and April Bright has been a wonderful resource for me for the past year and some. April has helped me with new tools and a better understanding of myself and others."
— LifeStance official website patient testimonialMore clinics in Eugene
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