CareArc

Patients praise

• Some patients report positive outcomes, finding staff dedicated and helpful in diagnosis and treatment plans
• General satisfaction at the regional hospital level (Newman Regional Health) for broader care, with 87% of patients willing to recommend it
• Staff described by some as compassionate and good listeners in hospital settings

Common complaints

• Concerns regarding billing practices, including unexpected or increased bills after services concluded
• Patient frustration with intake processes and privacy form requirements
• Reports of poor communication, perceived lack of care, and staff turnover causing continuity of care issues
• Historical issues (circa 2016) at local hospital regarding assessment and discharge of psychiatric patients, though reported as resolved by federal oversight
• Broad systemic challenges in the region, including provider network terminations by Medicaid managed care organizations affecting access to care