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Behavioral Health • Elkton, MD

What patients say

Patients praise

  • helpful, caring staff and counselors
  • positive impact on patient recovery and stability
  • welcoming and clean environment reported by some clients

Common complaints

  • unprofessional administrative and scheduling practices
  • poor communication, including lack of return calls
  • concerns regarding medication management and staff empathy

In patients' words

"This place saved my life."

— StartYourRecovery user review

"Staff no longer has empathy any customer service communication skills. Glad I'm leaving."

— LocalityBiz user review

"The doctors will see you and Bill your Insurance but not send your prescription over. The "therapists" on site are normally asleep and don't actually talk to any patients."

— LocalityBiz user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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