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Primary Care Providers | Elko, NV

Family MedicineElko, NV

★★★★☆4.0/571 reviews across 6 platforms

Ratings by platform

  • Healthgrades (Dr. Christopher Williams): 4.7 out of 5 (3 ratings)
  • WebMD (Dr. Terry Nevins): 4.5 out of 5 (24 ratings)
  • Healthgrades (Dr. Christine Potterjones): 4.3 out of 5 (13 ratings)
  • Healthgrades (Dr. Brent Black): 3.9 out of 5 (8 ratings)
  • Healthgrades (Dr. Erich Mattern): 1.9 out of 5 (12 ratings)
  • Healthgrades/WebMD (Dr. Paton Whimple): 4.5–4.6 out of 5 (11–19 ratings)

What patients say

Patients praise

  • thorough medical examinations and listening to patient concerns
  • clear and detailed explanations of conditions and treatments
  • knowledgeable and professional provider demeanor
  • accessible scheduling for some providers

Common complaints

  • long wait times and appointment scheduling difficulties
  • staff perceived as rude, unprofessional, or unresponsive
  • concerns regarding billing transparency and high costs for minimal service
  • perceived lack of concern for patient well-being and being rushed through appointments
  • allegations of improper prescribing practices in some local clinics

In patients' words

"Dr. Whimple really listens and explains everything in detail, answering all my questions... I think that he is the best primary care physician in Elko County."

Healthgrades Review (Dr. Paton Whimple)

"The front desk ladies are rude, and make it seem like your a burden by calling. The doctor had no respect for me... he simply wanted a paycheck and to push me out the door."

Healthgrades Review (Dr. Erich Mattern)

"Dr Nevins doesn’t care about his patients. His employee Trina is even worst... You get the run around in this office. His staff are mean and unprofessional."

WebMD Review (Dr. Terry Nevins)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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