Norton Neuroscience Institute - Elizabethtown, KY
Neurology • Elizabethtown, KY
Ratings by platform
- Norton Healthcare ProviderMatch (Dr. John E. Harpring): 4.4/5 stars (233 ratings, 37 reviews)
- Norton Healthcare ProviderMatch (Dr. Christopher B. Shields): 4.6/5 stars (199 ratings, 53 reviews)
- Norton Healthcare ProviderMatch (Elizabeth D. Venegas, APRN): 4.9/5 stars (167 ratings, 48 reviews)
What patients say
Patients praise
- Patients frequently praise the medical expertise and professionalism of specific providers like Dr. Harpring, Dr. Shields, and Elizabeth Venegas, APRN
- Many patients report feeling listened to, valued, and well-informed about their treatment plans and conditions
- Staff members are often described as friendly, helpful, and efficient in administrative interactions
- High ratings for individual providers on the Norton Healthcare provider match platform
Common complaints
- Dissatisfaction with billing and customer service responsiveness
- Concerns regarding telehealth system reliability and appointments being marked as no-show incorrectly
- Occasional reports of poor bedside manner or communication issues with specific providers
- Broader organizational complaints about Norton Healthcare including billing transparency and unresolved issues
In patients' words
"This was the first time that I have ever had a physician listened to my concerns, addressed the issues with my back and made me feel like there is hope for my situation. It was well worth the drive from Elizabethtown..."
— Patient review for Elizabeth D. Venegas, APRN on Norton Healthcare platform"The telehealth feature is a disaster! I was marked as a no show when i was logged on... My rating in no way should reflect the providers or their staff, but only my disappointment in the MyChart system!"
— User review of Norton Neuroscience Institute (LocalityBiz)More clinics in Elizabethtown
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