Duly Health and Care
Obstetrics & Gynecology • Elgin, IL
Ratings by platform
- Duly Internal Press Ganey Surveys: 4.7/5 (437 reviews)
What patients say
Patients praise
- Physicians often described as professional, kind, and thorough
- Patients feel their concerns are listened to by providers
- Positive experiences with the patient portal for medical records and messaging
- Convenient locations and parking at certain clinics
- Some staff and nurses noted as helpful and polite
Common complaints
- Difficulty reaching physicians directly due to call screening processes
- Frustrating and inefficient appointment scheduling and long hold times
- Concerns regarding billing practices and insurance handling
- Communication gaps and lack of follow-up on test results
- Reports of rude or unhelpful administrative/front desk staff
In patients' words
"I love my doctor but Duly makes it very difficult to speak directly to my doctors office when I need to since they screen all the calls."
— Patient Review on Birdeye"My experience with this doctor was poor. I felt like my needs were not met And my questions were not answered thoroughly, I felt like I was rushed throughout the entire visit..."
— Duly Health and Care Provider Rating/Comment"I AM ALSO VERY PLEASED WITH DULY'S PATIENT PORTAL GIVING ME ACCESS TO MY MEDICAL RECORDS AND ABILITY TO MESSAGE STAFF WITH CONCERNS. THE STAFF AT THIS ELGIN OFFICE IS EXCELLENT."
— Patient Review on LocalityBizMore clinics in Elgin
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