Primary Care | Elgin, IL - Advocate Health Care
Family Medicine • Elgin, IL
Ratings by platform
- Yelp: 2.7 out of 5 stars (122 reviews (Advocate Sherman Hospital))
- Solv: 5.0 out of 5 stars (3 reviews (Advocate Sherman Outpatient Center))
- Birdeye: 2.4 out of 5 stars (17 reviews (Advocate Medical Group Primary Care))
What patients say
Patients praise
- Praise for individual physicians and medical providers for being knowledgeable, compassionate, and professional
- Friendly and welcoming staff in certain interactions, particularly during evening hours or specific clinic visits
- Efficient and organized care noted by some patients in urgent care or specific outpatient settings
Common complaints
- Concerns regarding rude, unprofessional, or uncooperative behavior from front desk and administrative staff
- Reports of long wait times for appointments and while in the waiting room
- Complaints about billing practices and surprise charges for services deemed separate from routine physicals
In patients' words
"The 3 female receptionists are the worst and most unprofessional people in healthcare. They are rude, snarky, uncooperative and all around unpleasant to deal with."
— Birdeye (Advocate Medical Group Primary Care)"Dr. Kayode is very kind and shows she cares for and respects her patients. I have felt more respected as a person and not just a list of medical issues with her than any other doctor."
— Healthgrades (Advocate Medical Group)"Advocate found a way to charge us for two visits, one for the physical, and one for a 'medical visit' because they asked about our health and prescribed medications for allergies."
— Healthgrades (Advocate Medical Group)More clinics in Elgin
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