Greater Family Health - Quality Health Care at Affordable Prices
Family Medicine • Elgin, IL
Ratings by platform
- Google/Birdeye: 3.7 out of 5 stars (1,076 reviews)
- Greater Family Health internal surveys: 93% average satisfaction rate (internal survey data) (varies by reporting period)
What patients say
Patients praise
- many patients appreciate the compassionate, helpful, and professional care from specific providers
- frequent mention of fast appointment times and quick turn-around in some contexts
- availability of same-day appointments and weekend hours
- positive experiences with addiction and behavioral health services
Common complaints
- reports of unprofessional or rude staff members
- complaints about slow responsiveness regarding medication refills
- issues with strict appointment arrival times and being turned away for minor delays
- perceived assembly-line style of service in some interactions
In patients' words
"Have been coming here for many years and the staff is phenomenal! Very caring and understanding always listening and working with you to find appropriate treatment."
— Find Recovery Center review"Do not come here if you need refills of medications on time. After 1st appt, doctor - Elizabeth - has not responded for 2 weeks and I'm out of medication."
— Birdeye review"Pop you in and out like an assembly line, but no sense of ..."
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