El Paso Orthopedic Specialists: Orthopedic Care in El Paso
Orthopedics • El Paso, TX
Ratings by platform
- Birdeye (El Paso Orthopaedic Surgery Group): 2.1/5 stars (98 reviews)
- Yelp (El Paso Orthopaedic Surgery Group): 2.3/5 stars (24 reviews)
- Healthgrades: 4.6/5 stars (67 reviews (specifically for Dr. John Jackson))
What patients say
Patients praise
- Knowledgeable and professional medical care from some surgeons
- Friendly and helpful staff in some instances
- Successful surgical outcomes mentioned by some patients
Common complaints
- Long wait times for appointments and in-office visits
- Difficulty reaching office staff by phone or getting calls returned
- Complaints regarding administrative disorganization, including referrals and scheduling
- Lack of empathy or bedside manner from certain providers
In patients' words
"I have been fighting with the front office for over a week about a simple referral... They are extremely RUDE and just hang up on you."
— Birdeye Review"I wish I had read reviews before ever deciding to book an appointment. My complaint is like all the others, I was on hold for 45 mins."
— Yelp Review"I have been going to Dr. Jackson for about 15 months... The first 2 visits I felt he cared a bit but after surgery, not at all. Felt no empathy at all."
— Healthgrades ReviewMore clinics in El Paso
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