Department of Internal Medicine
Internal Medicine • El Paso, TX
Ratings by platform
- Healthgrades (Dr. Renee Martinez): 4.8/5 (149 reviews) (149)
- Healthgrades (Dr. Lauro Ortega): 5.0/5 (10 reviews) (10)
- Birdeye (Gateway Internal Medicine): 2.6/5 (18 reviews) (18)
- Healthgrades (Dr. Nilesh Mehta): 3.6/5 (16 reviews) (16)
- Healthgrades (Dr. Ismael Rodriguez): 5.0/5 (3 reviews) (3)
What patients say
Patients praise
- physicians described as knowledgeable, thorough, and professional
- compassionate and caring bedside manner of specific providers
- efficient and courteous service in some specialized practices
- clear communication and effective explanation of test results and treatment plans
Common complaints
- long wait times for appointments and in-office visits
- rude or unprofessional front desk and administrative staff
- difficulties reaching specific departments or scheduling follow-ups
- perceived lack of communication or delayed follow-up regarding lab results and prescriptions
- concerns about medical staff not fully listening to patient concerns or rushing appointments
In patients' words
"Dr. Martinez carefully goes over my latest test results and discusses areas of concern... in a professional and courteous manner."
— Healthgrades patient review"The front staff is rude, the wait time to see the nurse practitioner/doctor is absurd. I spent 2 hours waiting in the front and another hour in the back..."
— LocalityBiz patient review"Anyone who understands mental health problems understands you cant just let them go on and on and for someone at a doctors office to just hang up on a patient... is totally unacceptable."
— Vitals patient review"The front desk staff at the Montana location... are incompetent to every degree. Pack you patience when if you talk to the front desk."
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