Gastroenterology | Department of Internal Medicine
Gastroenterology • El Paso, TX
Ratings by platform
- WebMD: 4.0/5 stars (18 ratings)
- Vitals: 4.2/5 stars (8 reviews)
- Birdeye: ~1.3/5 stars (23 reviews)
What patients say
Patients praise
- Physicians described as knowledgeable and attentive during actual patient interaction
- Clear explanations of medical results and procedures by some providers
- High ratings for specific, individual patient-doctor experiences despite broader facility-wide complaints
Common complaints
- Difficulty reaching office staff by phone
- Long wait times and overbooking
- Repeated appointment cancellations and rescheduling without notice
- Perceived lack of empathy or professionalism from both physicians and administrative staff
- Patients feeling rushed during short consultations
- Issues with prescription follow-ups and obtaining medical records or test results
In patients' words
"They have canceled and rescheduled my appointment 3 times in 2 months! No warning, no notice. Just cancelled! The staff is lost and clueless and takes no accountability for their actions. TERRIBLE SERVICE!"
— Birdeye Review of Providence Gastroenterology & Liver Associates"It is impossible to reach his staff. And they do not accept email. You will call and call then wait forever to talk to a clerk. I NEVER received pathology report from my colonoscopy but did receive a surprise bill from the CRNA for over $1200"
— Healthgrades review of Dr. Mark Cossentino"Dr. Morales is the sweetest of Dr's. She was very attentive to me while undergoing my routine procedures... She went above and beyond and found a serious problem of which I had no symptoms for. I owe her for saving my life basically."
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