Ear, Nose & Throat | STHS Edinburg, Edinburg, Texas

Patients praise

• compassionate and professional staff in certain departments
• effective patient-centered care and empathy acknowledged by some patients
• clear communication and thorough explanations from some clinical staff
• award-winning service excellence initiatives focused on patient experience
• successful outcomes for specialized procedures and rehabilitation programs

Common complaints

• long wait times, especially in the emergency department
• staff perceived indifference or rudeness
• concerns about poor communication and lack of information sharing
• complaints regarding billing processes
• disorganization in patient care management