Dental Dreams - Gratiot Ave, Eastpointe
Dentistry • Eastpointe, MI
Ratings by platform
- Apple Maps: 1.6/5 stars (14 reviews)
- Various review aggregators: 3.8/5 stars (1,069-1,076 user reviews (aggregate))
What patients say
Patients praise
- Some patients report friendly and professional staff interactions
- Praise for specific dentists and thorough explanations of treatment plans
- Clean facilities with amenities like play areas for children
- Appreciation for being able to secure appointments quickly
Common complaints
- Long wait times, often exceeding an hour despite having appointments
- Reports of rude, unprofessional, or unmotivated staff
- Dissatisfaction with dental work quality, including issues with crowns, fillings, and tooth pain following procedures
- Concerns regarding communication, billing transparency, and billing for canceled appointments
- General patient dissatisfaction regarding empathy and customer service standards
In patients' words
"Scheduling seems to be poorly managed, as I experienced wait times of over an hour on each of my three visits—something that is difficult to justify."
— Patient review excerpt"My first visit here was a very friendly staff was all smiles and made you feel comfortable and at ease. Very Professional and would answer any questions or concern that you might of had."
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