Total Access Urgent Care | Walk-In Clinic
Urgent Care • East Saint Louis, IL
Ratings by platform
- Better Business Bureau (BBB): 1.25/5 stars (Better Business Bureau) (68 (BBB complaints))
- Birdeye: 4.9/5 stars (Hundreds to over 2,000 reviews (platform dependent))
- Yelp (Brand level): 3.9/5 stars (1,208 reviews)
- SolvHealth: 4.7 - 4.9/5 stars (15 - 26 reviews (per specific clinic profile))
What patients say
Patients praise
- Fast and efficient check-in and service times
- Friendly, compassionate, and professional medical staff/physicians
- Clean and well-equipped facilities
- Ease of booking appointments/walk-ins
- Effective diagnosis and treatment for various non-emergency issues
Common complaints
- Billing and payment disputes (e.g., incorrect billing, difficulty reaching billing department, debt collection notices after payment)
- Occasional reports of unprofessional or unfriendly staff interactions
- Concerns regarding lack of transparency with wait times or walk-in policies
- High prices for specific medical devices or services
In patients' words
"Horrible billing department.. will come after you and your account even when your insurance paid 100% of bill already."
— BBB Customer Review"Very easy and simple to make an appointment online. Arrived 15 min early and they got us in right away. My wife and I went in for Covid testing. We were in and out with our results in less than 30 min!"
— Birdeye Review"Very busy location and a lack of transparency from staff... Care quality was good, but a heads up to the doctor, the patients can hear you talking about them from the rooms..."
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