Doctor's Offices & Clinics in East St. Louis, IL - Oak Street Health
Emergency Medicine • East Saint Louis, IL
Ratings by platform
- WebMD Care: 3.5 out of 5 stars (2 ratings)
- Better Business Bureau (BBB): 1.34 out of 5 stars (Not explicitly stated total (Corporate profile))
- Oak Street Health official website: Not explicitly stated numerical average (42 ratings on provider page; 119 written reviews on location page)
What patients say
Patients praise
- Some patients find specific doctors and nurse practitioners professional and caring
- Clinic environment described as pleasant or nice by some users
- Appreciation for the convenience of services tailored for seniors and Medicare beneficiaries
Common complaints
- Difficulty reaching staff or doctors via phone and frequent call center issues
- Poor communication and lack of follow-up regarding appointments, test results, and referrals
- Concerns regarding unprofessional or dismissive staff behavior
- Frustration with persistent marketing or appointment-setting calls
- Delays in receiving care or prescriptions for urgent needs or chronic conditions
In patients' words
"Oak St. failed to provide and forward the referral multiple times... The office seemed as if there was no one in charge."
— LocalityBiz review"Constant harassment to make unnecessary appts. Constant calling even when u request do not call list. Unrelenting need for stupid tests no other doctors office would perform."
— BBB review (Corporate)"When you call for an appointment, you get a CALL CENTER... I am SICK and they told me to go to urgent care or ER which will cost me $."
— Facebook post"Nice facility very nice and respectful staff and my doctor is very understanding and helpful in every way."
— Oak Street Health website reviewMore clinics in East Saint Louis
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