People's Health Centers – St. Louis Area Health Care Provider
Community Health Centers • East Saint Louis, IL
Ratings by platform
- Yelp and various review aggregators: Approximately 2.4 to 2.5 out of 5 stars across third-party platforms (Limited total volume of public reviews (e.g., 10 reviews on Yelp))
What patients say
Patients praise
- Some patients find providers to be thorough and kind once seen
- Appreciation for culturally representative staff and comfortable environment during sensitive care (e.g., pregnancy)
- Integrated services (behavioral health and dental) noted as a potential strength following recent mergers
Common complaints
- Long wait times and administrative/scheduling failures (e.g., appointments not recorded, failure to check in patients)
- Staff professionalism issues (reports of rude or condescending behavior)
- Poor communication between staff and patients regarding procedures, billing, and care coordination
- Inconsistent quality of care and perceived medical incompetence from specific providers
In patients' words
"It's apparent that having an appointment here means nothing. It's luck of the draw and first come first served."
— LocalityBiz review (Ferguson location)"I checked in and waited for 3 hours. they finally asked me what I needed and then they told me that the receptionist never checked me in to begin with. after all that I couldn't even see the doctor."
— LocalityBiz review (St. Louis location)"Contrary to the other reviews I really enjoy this place! The fact that almost everyone looks like me brings me so much comfort with my pregnancy! I love the staff!"
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