Arthritis and Rheumatology of Georgia - Atlanta, GA
Rheumatology • East Point, GA
Ratings by platform
- Google/Birdeye aggregate: 4.8 out of 5 stars (~835-952 reviews (varies by platform))
- Yelp: 2.0 out of 5 stars (11 reviews)
What patients say
Patients praise
- Physicians are described as caring, thorough, excellent, and great listeners
- Patients feel valued and heard, with providers who take their time during visits
- Helpful physician assistants, such as Cashelle Rose, are frequently praised
- Highly organized and professional office staff for many patients
Common complaints
- Miserable customer service and poor communication regarding patient portal inquiries
- Complaints about rude, condescending, or unhelpful staff behavior
- Issues with patient privacy, such as discussing medical matters in waiting rooms
- Difficulties accessing specific departments or providers when needed
In patients' words
"The customer service is miserable. They push all patient contact thru a on line patient portal, but don't answer inquiries for DAYS! ... a nurse in the practice identified us by name and then proceeded to discuss our medical questions in THE WAITING ROOM!"
— Birdeye patient review"Dr Sutej is an incredible doctor who truly cares about his patients and takes a personal interest in them. He’s a great listener and I’ve never felt rushed when I’m with him."
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