Arthritis and Rheumatology Center, PC
Rheumatology • East Point, GA
Ratings by platform
- Birdeye: 4.7 out of 5 stars (146 reviews (Lawrenceville location))
- Birdeye: 4.6 out of 5 stars (193 reviews (Roswell location))
What patients say
Patients praise
- physicians are frequently praised for being knowledgeable, compassionate, and attentive
- many patients feel heard and valued by the clinical providers
- appreciation for comprehensive, one-stop medical services in some locations
- some staff members recognized as helpful and efficient
Common complaints
- reports of unprofessional, rude, or inconsistent administrative staff
- complaints about billing, insurance communication, and high up-front costs
- concerns regarding high staff turnover and lack of follow-up/communication
- reports of long wait times and scheduling issues
- clinical concerns including infusion process issues and communication gaps regarding side effects
- legal/regulatory settlement related to False Claims Act and infusion service practices
In patients' words
"Dr. Kim and his team are truly exceptional... he genuinely cared about how she was feeling, listened to her concerns, paid attention to side effects, and motivated her to keep moving even when she was in pain."
— Birdeye (Reviewer)"I have had a disastrous time recently with this office... The office canceled my appointment then refused to talk to me except by phone and it wasn't with a medical individual. I have never been treated so badly in my life by a doctor office."
— LocalityBiz (Reviewer)"This review is strictly for the surprising level of unprofessionalism from the front desk staff, not the doctors. I can't comment on medical staff because I didn't get a chance to even meet them."
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