East Orange VA Medical Center | VA New Jersey Health Care - VA.gov
Neurology • East Orange, NJ
Ratings by platform
- Momentary Labs (CMS data): 3 out of 5 stars (overall patient satisfaction rating) (458 (CMS HCAHPS surveys))
- Birdeye (Google reviews aggregate): 3.9 out of 5 stars (148 reviews)
What patients say
Patients praise
- Strong doctor-patient communication ratings
- Some staff members described as professional, attentive, or caring
- General appreciation for the care provided to veterans
Common complaints
- Poor staff responsiveness and communication
- Difficulty scheduling appointments, particularly dental care
- Rudeness or lack of professionalism among some staff and providers
- Challenges with parking availability
- Issues with facility cleanliness or quietness
In patients' words
"Most of the staff are a bit rude... Anytime I go for care 100% p&t I feel like i am waisting their time."
— A Better Place review"The hospital's top strength is doctor communication, with 81.0% of patients indicating that doctors always communicated well, which is above the national average of 78.6%."
— Momentary Labs (CMS data)More clinics in East Orange
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