Mass General Brigham Durham | Wentworth-Douglass Hospital
Primary Care • Durham, NH
Ratings by platform
- Medicare, Healthgrades, Leapfrog Group: 90% of patients rated it 9 or 10/10 (Medicare Care Compare); 83% of patients would definitely recommend (Healthgrades) (982 outpatient surgery surveys (Leapfrog))
What patients say
Patients praise
- Compassionate, attentive, and helpful nursing and clinical staff
- High patient willingness to recommend (approx. 83%)
- Strong performance in patient safety and outpatient surgery experience ratings
- Positive interactions with doctors and specialists
Common complaints
- High hospital-rate billing for routine outpatient services (e.g., physical therapy)
- Difficulty navigating billing and payment plans
- Perceived profit-focused approach to debt collections
- Noise levels at night and room cleanliness ratings are lower than national averages
- Delays or communication issues in administrative processes
In patients' words
"I have had nothing but excellent experiences with this Hospital... The people here are compassionate and caring. I find them to be much more caring than their counterparts in Massachusetts."
— LocalityBiz Review"The facility where a Newton college student got PT for an injury led to a 4K bill... it is actually an outpatient department of Wentworth-Douglass Hospital in Dover, N.H. It charged Tsicoulias a hospital rate that was five times higher than his previous PT provider."
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