Patient Resources | Duke Department of Medicine

Patients praise

• Highly competent surgical and specialist care
• Efficient and positive experiences with specific clinical appointments
• Professional and supportive nursing and support staff in certain departments
• High recommendation rates among hospital patients (approx. 92%)

Common complaints

• Billing and insurance issues, including confusion over coverage and unexpected charges
• Difficulty communicating with offices or getting phone calls answered
• Internal miscommunication resulting in scheduling errors and wasted patient time
• Specific reports of clinical negligence, lack of compassion, or poor post-surgical outcomes
• Frustration with the patient complaint resolution process