Downey, CA - Optum
Primary Care • Downey, CA
Ratings by platform
- SolvHealth: 1.0/5.0 (3 (SolvHealth))
- Apple Maps/Yelp: 2.5/5.0 (67 (Yelp))
- Google My Business: 2.7/5.0 (27 (Google My Business))
What patients say
Patients praise
- Some individual physicians and nurse practitioners are perceived as gentle, attentive, and caring
- Occasional reports of quick service or short wait times for scheduled appointments
- Appreciation for specific staff members (e.g., Nurse Carranza)
Common complaints
- Difficulty reaching staff via phone and long wait times on hold
- Unprofessional, rude, or dismissive front desk and administrative staff
- Issues with referral processing, scheduling, and last-minute cancellations
- Perceived lack of care, negligence, or inadequate medical follow-up
- Inconsistencies in medical care or physical exams performed
In patients' words
"Have COVID symptoms. Called to find out about testing service, was on phone over 1/2 hr, they never answered…shows total disregard for patients!"
— SolvHealth patient review"Dr. Bustos is great. Really attentive and shows she cares. HOWEVER, the receptionists are so rude!!! In person or over the phone, they're all so rude."
— MapQuest patient review"Nurse Carranza is absolutely one of the best providers they have. I highly recommend her she’s caring takes time to listen to you and provides excellent care."
— Google My Business patient reviewMore clinics in Downey
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