Family Medicine in Dover, NH - Primary Care | Specialists | Physicians
Primary Care • Dover, NH
Ratings by platform
- Mass General Brigham (Dr. Kevin Donovan): 4.9/5 (148-154 reviews)
- Mass General Brigham (Dr. William Hassett): 4.9/5 (139 reviews)
- Mass General Brigham (Dr. Rachel Kaiser): 4.9/5 (85 reviews)
- Mass General Brigham (Dr. Brendan Murphy): 4.8/5 (58 reviews)
- Vitals (Dr. Joan Smith): 4.7/5 (21 ratings)
What patients say
Patients praise
- High satisfaction ratings for individual family medicine physicians, often exceeding 4.7/5.0
- Patients frequently describe their doctors as knowledgeable, thorough, kind, and excellent listeners
- Positive experiences with providers who take time to explain treatment plans in understandable terms
- Appreciation for accessible and responsive communication from specific primary care physicians via patient portals
Common complaints
- Concerns regarding administrative unorganization and coordination between practice branches
- Reports of difficulty securing timely appointments and long wait times
- Complaints regarding staff communication, including issues with phone accessibility, portal messages, and perceived gatekeeping
- Isolated reports of negative patient-provider interactions, including concerns about bedside manner and responsiveness
- General regional frustration regarding the scarcity of primary care providers and high demand for services
In patients' words
"Dr. Donovan is the most caring doctor I've seen at WDH. He takes his time with you, addresses all your concerns, and explains things in plain English that I can understand."
— Mass General Brigham Patient Review"Everyone is very courteous and helpful. My Doctor is wonderful and always upbeat and answers all my questions and concerns."
— Mass General Brigham Patient Review"There is a heavy amount of gate keeping by the nurses. They have never answered the phone, always claim that I’ve never left them a voicemail, and they ignore my portal messages."
— LocalityBiz ReviewMore clinics in Dover
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