Mental Health Center | A Center For Mental Wellness
Mental Health Counseling • Dover, DE
Ratings by platform
- TherapyDB: 3.5 out of 5 stars (based on 71 reviews) (71)
- BirdEye: 3.4 out of 5 stars (87)
- ABA Navigator: 2.8 out of 5 stars (11)
What patients say
Patients praise
- Praise for individual clinicians, particularly Dr. Nixon and Dr. Hoier
- Effective medication management and clinical care for some patients
- Some reports of helpful and kind office staff
Common complaints
- Difficulty contacting the office via phone
- Poor customer service and responsiveness from administrative/billing staff
- Issues with appointment scheduling and cancellations
- Perceived lack of care and professionalism in some interactions
In patients' words
"Whenever you call these people, they never pick up the phone. When someone does decide to answer the phone, they hang up. I have reached out to the billing department several times and no one calls back..."
— ABA Navigator"I love Dr.Nixon He helped me when no other Dr would they gave up on me because they tried everything...He didn't give up on me..and I'm thankful.."
— A Center for Mental Wellness (Company Website)"But the staff there... just wow. They need to close and reopen with all new office staff."
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