
Bayhealth Family Medicine, Dover
Family Medicine • Dover, DE
Ratings by platform
- Bayhealth Official/Press Ganey (Dr. Ankomah): 4.9/5 (256 ratings)
- Bayhealth Official/Press Ganey (Dr. Parise): 4.8/5 (104 ratings)
- Healthgrades (Dr. Ankomah): 4.7/5 (52 ratings)
What patients say
Patients praise
- High satisfaction with the quality of care and bedside manner of specific physicians (e.g., Dr. Ankomah, Provider McCalister)
- Physicians are reported to be good listeners, thorough, and do not rush appointments
- Many patients report that the medical staff is knowledgeable and caring
Common complaints
- Difficulty reaching staff by phone and getting call backs
- Administrative issues, including problems with prescription refills, referral processing, and scheduling delays
- Perceived turnover of physicians and medical staff
- Dissatisfaction with front desk customer service and perceived lack of empathy
- Concerns about appointment availability and wait times
In patients' words
"Constant revolving door of doctors… Impossible to get prescription refills—they frequently do not respond in a timely manner on MyChart, do not pick up the phone even when the office is open."
— Patient Review, LocalityBiz"My experiences with Dr. Ankomah have been positive. She listens, explains, and make referrals as necessary. She follows up as needed. Staff is helpful and pleasant."
— Patient Review, HealthgradesMore clinics in Dover
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