Dover Family Physicians - Geriatrics
Geriatrics • Dover, DE
Ratings by platform
- Yelp: 4.2 out of 5 (based on Dr. Shalini Shah's profile) (20 reviews (Yelp profile))
What patients say
Patients praise
- Some providers are described as bright, calm, and friendly
- Appreciation for providers who take time to listen to patient concerns and show genuine care
- Highly recommended by some long-term patients for bedside manner and treatment plans
Common complaints
- Poor customer service and rude administrative/reception staff
- Concerns regarding lack of empathy and poor bedside manner from some providers
- Perceived lack of attentiveness during appointments and feeling rushed
- Difficulties with administrative policies and communication
In patients' words
"This is one of the worse practices in Delaware. The doctors do not listen to their patients."
— Yelp"She always listens to me and answers my questions. She takes her time. You’re not just a number and she speaks to me in a way that I understand. It’s like you’re talking to a family member not a doctor."
— Healthgrades"Terrible customer service, rude receptionist. Wouldn't transfer me to office manager..."
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