
Detroit Medical Center
Internal Medicine • Detroit, MI
What patients say
Patients praise
- Providers described as thorough, professional, knowledgeable, and caring
- Clinics recognized for taking the time to listen to patient concerns and explain medical conditions clearly
- Appreciation for accessible care, including telehealth options and dedicated support lines
- Staff praised for being helpful, going the extra mile, and fostering a supportive atmosphere for chronic condition management
Common complaints
- Difficulty scheduling or rescheduling appointments, including frequent last-minute cancellations by clinics
- Long wait times at clinics and delayed follow-up on test results
- Rudeness or poor attitude from front-desk and administrative staff
- Communication issues, including failure to return calls or respond to inquiries
- Billing issues and lack of transparency regarding account balances
- Transportation barriers preventing patients from attending appointments for chronic disease management
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