
Family Medicine - Wellness Plan
Family Medicine • Detroit, MI
Ratings by platform
- Facebook: 66% recommend (based on 22 reviews) (22 reviews)
- Yelp via MapQuest: 2.0 out of 5 stars (5 reviews)
What patients say
Patients praise
- some patients reported positive experiences with specific doctors or staff members
- some patients found the staff to be nice and professional for specific services like vaccinations
Common complaints
- long wait times for appointments and at the clinic
- unprofessional, rude, or dismissive front desk and administrative staff
- difficulties reaching the office by phone or getting callbacks
- inconsistent communication regarding appointments, including cancellations and rescheduling without notification
- concerns about the quality of care and pharmacy service efficiency
- historical reports of serious misconduct by medical staff
In patients' words
"everybody is unprofessional, nobody was helping the front desk workers was giving attitudes left and right,was waiting for 2 hours and still wasn’t getting called apon and they didn’t care about my wait"
— LocalityBiz/East Medical Center Review"It’s terrible they cancel and reschedule appointments without notifying the patients.They don't listen to or care about their patients. They have attitudes."
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