Eye Care | Henry Ford Health - Detroit, MI
Eye Care / Optometry • Detroit, MI
Ratings by platform
- Henry Ford OptimEyes (Detroit Main Campus): 4.8/5.0 (1,720 reviews)
- Dr. Tina Turner (Ophthalmologist): 5.0/5.0 (473 ratings)
- Dr. David Crandall (Ophthalmologist): 4.8/5.0 (422 ratings)
- Ophthalmologists at Henry Ford Hospital (US News): 4.9/5.0 (572 reviews)
What patients say
Patients praise
- Professionalism and thoroughness of ophthalmologists and medical staff
- Positive patient interactions, including friendly and helpful service at the front desk and optical shops
- High patient satisfaction ratings for individual providers (often 4.8-5.0 stars)
- Efficient same-day care for urgent vision symptoms in some instances
Common complaints
- Administrative issues such as appointment scheduling errors, long wait times for appointments, and difficulty reaching staff
- Communication problems regarding order status for eyewear and prescription inaccuracies
- Isolated reports of unprofessional conduct by specific staff members
In patients' words
"Went for my eye exam on May 14th my glasses were ready for pickup less than a week, the staff were very nice and friendly professional the doctors were very thorough enjoy my experience."
— Birdeye Review (Henry Ford OptimEyes - Detroit Main Campus)"My experience with this office has been terrible. I have been struggling to get contacts that I can actually see out of for weeks. There is zero sense of urgency to help patients. I have experienced many unreturned phone calls along incorrect prescription trials."
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