Henry Ford Department of Ophthalmology
Eye Care / Optometry • Detroit, MI
What patients say
Patients praise
- Professionalism and thoroughness of ophthalmologists and medical staff
- Positive patient interactions, including friendly and helpful service at the front desk and optical shops
- High patient satisfaction ratings for individual providers (often 4.8-5.0 stars)
- Efficient same-day care for urgent vision symptoms in some instances
Common complaints
- Administrative issues such as appointment scheduling errors, long wait times for appointments, and difficulty reaching staff
- Communication problems regarding order status for eyewear and prescription inaccuracies
- Isolated reports of unprofessional conduct by specific staff members
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