Karmanos Cancer Center - Detroit
Cancer Care • Detroit, MI
Ratings by platform
- CMS HCAHPS Survey (via Momentary Labs): 4 out of 5 stars (354 completed surveys (HCAHPS))
- MedicalRecords.com: 3.7 out of 5 stars (58 reviews)
What patients say
Patients praise
- High praise for the clinical care provided by doctors, nurses, and surgeons
- Strong patient perception that the staff genuinely cares about patients
- Solid overall patient satisfaction ratings (e.g., 4/5 stars) and high recommendation rates from patients
- Effective nurse and doctor communication mentioned as a key strength
Common complaints
- Concerns regarding facility amenities, specifically dated rooms and limited layout space
- Issues with semi-private room privacy and noise disruptions
- Complaints about food quality and lack of complimentary valet service
- Occasional reports of poor experiences with intake or administrative staff
- Historical issues regarding data privacy breaches (c. 2016) and regulatory compliance failures involving radioactive materials (c. 2024)
In patients' words
"The care of the doctors is wonderful and the care from the Nurses and aids is BEYOND wonderful. They genuinely care about their patients."
— MedicalRecords.com review"I can't say as much for the amenities. The food is barely edible... The rooms are dated and poorly laid out."
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