UnityPoint Clinic Pediatrics – Des Moines
Pediatrics • Des Moines, IA
Ratings by platform
- Vitals: 4.3/5 (specific provider at Lakeview location) (Not specified (general practice ratings not aggregated))
- LocalityBiz: Varied (ranging from 1 to 5 stars in individual reviews)
What patients say
Patients praise
- Highly rated pediatricians (e.g., Dr. Hirl, Dr. Sandberg) who are thorough, kind, and responsive
- Supportive and professional nursing staff
- Efficient check-in processes and timely appointments
- Strong reputation for medical expertise and patient-centered care
Common complaints
- Rude or unhelpful front desk staff
- Difficulty with scheduling or establishing care for new patients
- Instances of perceived dismissal of parental concerns by nursing or medical staff
- Unprofessional handling of phone calls or patient emotional distress
In patients' words
"Dr. Hirl is AMAZING! Her nurse Emily is AWESOME also. They are very thorough and never make you feel like they aren't listening to you."
— LocalityBiz"Awesome doctors but front desk doesnt have to be so rude. Two times now. Needs addressed"
— LocalityBiz"Apparently it's the place to go as long as you aren't upset about your kids. Front desk staff is amazing. Some of the nurses are amazing, but one person treating me like my concerns aren't valid just ruined this entire place for me."
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