Internal Medicine Care in Des Moines - The Iowa Clinic
Internal Medicine • Des Moines, WA
Ratings by platform
- Birdeye (Urgent Care): 3.6/5 (234)
- Birdeye (OB/GYN): 3.1/5 (36)
- Birdeye (Plastic Surgery): 3.0/5 (4)
- BestProsInTown (West Des Moines Campus): Not explicitly stated (157)
- Facebook: 84% recommend (584)
What patients say
Patients praise
- Patients frequently praise the friendliness and professionalism of staff and medical personnel
- High level of appreciation for thorough explanations and attentive care from physicians
- Efficient check-in processes and prompt service reported by many visitors
- Supportive, compassionate care for various medical needs mentioned in positive experiences
Common complaints
- Concerns regarding unexpected billing and the accuracy of cost estimation tools
- Complaints about unprofessional or dismissive bedside manner in certain departments, particularly Obstetrics & Gynecology
- Issues with communication and follow-up regarding test results and appointment scheduling
- Occasional dissatisfaction with clinic policies, including merchandise returns and billing for multiple consultations
In patients' words
"Patients appreciate the compassionate and professional care, with staff members noted for their kindness and educational approach. Medical professionals are praised for thorough explanations and attentive bedside manner."
— BestProsInTown"In no other area of life is a cost estimate given with the caveat that (it) may be entirely different from the final bill you receive and you'll just have to live with it."
— Des Moines Register"They couldn’t care LESS about their patients, just there for the..."
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