Family Medicine | The Iowa Clinic
Family Medicine • Des Moines, WA
Ratings by platform
- Birdeye (Urgent Care - WDM): 3.6/5 (234 reviews)
- Birdeye (Urgent Care - Ankeny): 3.4/5 (76 reviews)
- Birdeye (Urology): 2.2/5 (66 reviews)
- Birdeye (Family Medicine - Adel): 5.0/5 (10 reviews)
What patients say
Patients praise
- Highly compassionate and attentive bedside manner from many providers
- Thorough explanations and patient-centered listening skills
- Efficient and professional care reported by many patients
- Successful coordination of care between family doctors and specialists
Common complaints
- Long wait times for scheduled appointments
- Reports of rude or condescending behavior by front desk and administrative staff
- Difficulties with billing departments and refund processes
- Communication gaps between departments and with patients regarding test results
In patients' words
"The entire staff is professional, knowledgeable, helpful and friendly. The doctor and nurse were simply fantastic. The doctor listened to me, answered my questions, and followed up with excellent advice."
— The Iowa Clinic Family Medicine Testimonials"Iowa Clinic billing was completely inept. The lady at the counter was rude and loud... I asked for a refund on copay and was told it was already canceled. Explained the charge had already hit the account... and the lady... said 'I assure you it has been canceled'."
— Patient review of Urbandale Family Medicine"Without a doubt Dr Sue is the best family practitioner I have ever been to. So much so that I actually look forward to my routine visits!"
— Patient review of Adel Family MedicineMore clinics in Des Moines
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