Baylor Scott & White Denton Heart Group
Cardiology • Denton, TX
Ratings by platform
- SafeHospitals USA: 7.5/10 (Safety Score) / 5.0/5 (Patient Experience Survey) (300 (surveys))
- Healthgrades Patient Experience Rating: 88%
What patients say
Patients praise
- Highly skilled and professional physicians and surgeons
- Compassionate and personalized patient care
- Clean and well-maintained facilities
- Effective and timely treatment outcomes
- Thorough communication and patient education by doctors
Common complaints
- Communication issues with scheduling and administrative staff
- Difficulty getting appointments scheduled or prescriptions called in
- Longer wait times at the clinic
In patients' words
"If you are looking for a professional and knowledgeable cardiologist then I strongly recommend Dr. Kaplan and his office. I am very thankful to have had the privilege of being his patient all of these years."
— BusinessYab Review"Doctor was great but the desk staff shouldn’t be in healthcare . The staff STILL hasn’t scheduled the appointments and keep deterring the calls to either a voicemail system or another worker . Staff also didn’t call in the heart medicine I NEEDED."
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