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EyeCare Associates

Optometry • Decatur, AL

★★★☆☆3.0/53 reviews across 2 platforms

Ratings by platform

  • Yelp: 2.5/5 (3 reviews)
  • Wheree

What patients say

Patients praise

  • Dr. Potter is frequently described as professional, thorough, and knowledgeable
  • Long-term patients express loyalty and trust in the care provided
  • Some patients report excellent experiences with clear explanations and attentive service

Common complaints

  • Poor customer service and front office staff behavior
  • Communication issues regarding glasses orders and appointment confirmations
  • Perceived lack of concern for specific medical concerns beyond eyewear sales
  • Dissatisfaction with refund processes and billing issues

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6].

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