Decatur Eye Doctors & Eye Care Providers - EyeCare Associates
Optometry • Decatur, AL
Ratings by platform
- Yelp: 2.5/5 (Yelp) (3 reviews mentioned on Yelp via MapQuest)
- Wheree: 8.7/10 (Wheree) (Not explicitly stated total count)
What patients say
Patients praise
- Dr. Potter is frequently described as professional, thorough, and knowledgeable
- Long-term patients express loyalty and trust in the care provided
- Some patients report excellent experiences with clear explanations and attentive service
Common complaints
- Poor customer service and front office staff behavior
- Communication issues regarding glasses orders and appointment confirmations
- Perceived lack of concern for specific medical concerns beyond eyewear sales
- Dissatisfaction with refund processes and billing issues
In patients' words
"Dr Potter did fine but I will not be returning simply because of the front office staff. Got bad attitude on day 1 when I was just filling out paperwork..."
— LocalityBiz (Nick Jones review)"The doctor, Dr. Potter, truly went above and beyond my expectations -- taking time to explain everything clearly, answering all..."
— MapQuest (Latosha S. review)"Horrible customer service. Big rip offs! First my mother by not sending her money back after Medicare paid for her glasses."
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