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Primary Care • Dartmouth, MA
Ratings by platform
- Birdeye: 3.3/5 stars (737 reviews)
- Yelp: 2.1/5 stars (160 reviews)
- Yelp: 1.9/5 stars (136 reviews)
- U.S. News & World Report (Patient Experience Score): 4/5 stars (N/A)
- Centers for Medicare & Medicaid Services (CMS): 4/5 stars (CMS rating) (N/A)
What patients say
Patients praise
- Recognition for quality care and medical expertise
- Professionalism of clinical teams and staff in specific departments
- Positive recognition in national quality and safety ratings (CMS four-star status)
- High quality of surgical and specialized care for some patients
Common complaints
- Long wait times and difficulty scheduling appointments
- Perceived lack of care and unresponsiveness from administrative staff
- Staffing shortages affecting quality of nursing care
- Poor communication and bedside manner reported by some patients
- Dissatisfaction with chronic pain management
In patients' words
"They do NOT care about you. Have been told multiple times that my care is not important to them. If you want an appointment with neurology just forget it."
— Birdeye review"Although I had many nurses who were very kind and gave me excellent care they were often hindered from doing so because of the lack of nursing care staff at the hospital."
— Yelp review"With most of my medical history being at world class hospitals like MSK in New York my medical care bar is quite high and I am shocked at just how well Dartmouth delivered."
— Yelp reviewMore clinics in Dartmouth
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Patients praise: Individual providers, such as specific Physician Assistants and Nurse Practitioners, are frequently praised for being caring, knowledgeable, and attentive · Patients report feeling heard and not rushed during appointments with certain clinicians.
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