Daly City Center - Sutter Health
Urgent Care • Daly City, CA
Ratings by platform
- Sutter Health internal physician rating (Dr. Elaine D. Lee): 4.9/5 (296 reviews)
- Yahoo Local (Dr. Divya Kini): 3.5/5 (49 reviews)
What patients say
Patients praise
- Physicians described as compassionate, caring, and thorough
- Effective communication and health monitoring by certain providers
- Positive experiences with pediatric and primary care services
Common complaints
- Long wait times for appointments and laboratory services
- Issues with billing and insurance authorization processes
- Rude or unprofessional customer service/front desk staff
- Lack of availability for certain specialist care like mental health services
- Instances of abrupt appointment cancellations
In patients' words
"The laboratory front staf are really rude and unprofessional. There are long wait times of an hour or more just to do sple laboratory work."
— a-better-place.com review"My issue is with their billing and scheduling. I had a CT scan that their staff did not verify my health insurance... Sutter refused to submit this and now we are out thousands of dollars."
— Better Business Bureau customer review"We've now been with Dr. Kini for 10+ years. She really cares about her patients, monitoring their health and having them see a specialist if she detects something is wrong."
— MapQuest user reviewMore clinics in Daly City
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